Our Commitment

At DC Shons®, we are committed to your satisfaction with our skate shoes and snowboard boots. If you’re not completely happy with your purchase, we’ll make it right.

Eligibility for Refunds

You may be eligible for a refund if:

  • The product is defective or damaged upon arrival
  • The product doesn’t match your order
  • You received the wrong item
  • You changed your mind within our return window

Return Window

You have 30 days from the date of purchase to initiate a return for a refund. Items must be in new, unused condition with all original packaging and tags attached.

Non-Refundable Items

The following items are not eligible for refund:

  • Items worn or used outdoors
  • Items without original packaging or tags
  • Items purchased more than 30 days ago
  • Gift cards
  • Final sale items (if any)

Refund Process

  1. Contact our customer service team at [email protected]
  2. Provide your order number and reason for return
  3. Receive return authorization and instructions
  4. Ship the item back to our warehouse
  5. Once received and inspected, your refund will be processed

Refund Methods

Refunds will be issued using the original payment method. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your financial institution.

Shipping Costs

  • If returning due to our error (wrong item, defective product), we will cover return shipping costs
  • If returning for other reasons, return shipping costs are the customer’s responsibility
  • Original shipping costs are non-refundable

Exchanges

If you need a different size or style, we recommend processing a return for a refund and placing a new order. This ensures you get the exact product you want in a timely manner.

Defective Products

If you receive a defective product:

  1. Contact us immediately at [email protected]
  2. Provide photos of the defect
  3. We will arrange for a replacement or refund
  4. We may request the defective item be returned

How to Initiate a Return

To start the return process:

  1. Email [email protected] with your order number
  2. Include the reason for return and items you wish to return
  3. Our team will provide return instructions and authorization

Refund Timeline

Once we receive your returned item and verify its condition, we will process your refund within 3-5 business days. Additional time may be required for the refund to appear in your account.

Contact Information

For questions about our Refund Policy or to initiate a return: Email: [email protected]
Website: www.dcshons.com

We’re here to ensure you have the best experience with DC Shons®.